challenged us to think and do things differently
CLIENT SATO New Zealand
SERVICES Facilitated Team Building Sessions, Customer Engagement Training
OUTCOME Improved staff and customer engagement at a time when people had to work from home
“After a recent restructure, I was brought into a new role of National Sales Manager to bring together two distinct parts of the business under one sales umbrella and grow the New Zealand business. These two parts of SATO traditionally operated in silos and there were a lot of opportunities that we were missing, and a lot of value left on the table. Around the same time as I started, New Zealand entered a strict lockdown which made it challenging to connect with my team and get the two sides of the business to work more closely together.
Having worked with Mark in a previous role, I knew he had the skills and tools we needed to help us connect as a team and grow our business. Originally, we engaged Mark to deliver a series of workshops to our customer facing teams at our head office in Auckland. The Omicron outbreak meant that we had to adapt our approach and deliver the program virtually. Mark was able to adapt the delivery and tailor the content of the program, so that was a great fit for our people and the challenges we were facing.
As well as giving us positive energy at a time where we all are working from home, Mark has challenged us to think and do things differently. Already, I'm noticing a significant change in the way that we're engaging with our customers and each other. Although we would have preferred to have run the sessions on-site, Mark’s unique bag of tricks and presentation style made the virtual experience as good as the real thing.”
Richard Royston // National Sales Manager // SATO New Zealand Ltd
